Claims

At Specialty Equipment Insurance Services, we understand the importance of a seamless and efficient claims process. Our claims executives have over 160 years of combined experience in the heavy equipment industry, we are committed to delivering exceptional service every step of the way.  Our team is from the industry!

Our Claims Process

Submit the Claim through our Dealer Portal:

Submitting a claim is quick and easy and we welcome as much detail as possible to expedite the process and ensure accuracy.

What happens after a claim is submitted?

Once your claim is submitted, it undergoes thorough review by your dedicated claims executive. Most of our claims are resolved within 24 hours, but if not you will receive updates on the status of your claim through our system.

How long does the claims process take?

We understand the urgency of resolving claims promptly. All claims submitted "in full" are typically approved within 24 hours and processed in three days or less.

Our Commitment to Excellence

We average a 99% Approval Rate for Warrantable Claims: We pride ourselves on our exceptionally high approval rate for warrantable claims.

Our overall Claims Turnaround is 1.4 Days: With our efficient processes and dedicated team, we strive to minimize turnaround times, delivering results within an average of just 1.4 days.

Experience the difference with our streamlined claims processing today. For any further inquiries or assistance, please don’t hesitate to contact our friendly team. We’re here to help!

The Claims Team

Allen_DeWitt

Allen DeWitt

VP, Claims
Jim Bradley

Jim Bradley

AVP, Claims
Preston Barlow

Preston Barlow

Director, Claims
TeiJai Patterson

TeiJai Patterson

Adjuster Heavy Equipment II
Walter Graves

Walter Graves

Adjuster Heavy Equipment I
Dustin Alexander

Dustin Alexander

Adjuster Heavy Equipment II
Randy Hardy

Randy Hardy

Adjuster Heavy Equipment II

For General Claims Inquiries

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